Order

Place an order

When you have decided on a product, you can put the desired item in the shopping cart. To do this, simply click on the "Add to cart" button. Articles in your shopping cart will only be reserved for you after you have placed your order.

After the order

After completing your order, you will receive an email confirmation from us with your order number. You can always find out about the status of your order in your user account under "My Orders". We will also inform you by email as soon as your shipment leaves our company. In this e-mail you will also receive your tracking number, which you can use to track the delivery of your parcel via the parcel service's homepage.

Shopping cart

In the shopping cart you will find an overview of the products you have selected so far. Here you can quickly and easily check or change your details about the number. In addition, we will inform you of the total amount of the selected items and the expected delivery date. Click on "Checkout" to complete your order.

Cancel order

If you have ordered the wrong article or changed your mind at short notice, you can still cancel your order within a limited period of time. To cancel an order, proceed as follows:

 

1. To do this, select the menu item "My orders" in the user account.

2. Click View / Cancel Order.

3. Click either Cancel Order to cancel the entire order or Cancel Item to remove individual items.

Then follow the instructions on the screen.

 

Please note:

A cancellation cannot be reversed, a new order is possible at any time.

Orders for which a voucher has been redeemed can only be completely canceled.

Changes of address are not possible afterwards. You can, however, cancel the order and enter a different address when you order again.